// business terms explained
Clear definitions for the technology and processes that move businesses forward.
ERP
Enterprise Resource Planning
Integrated software system connecting all business functions: finance, HR, inventory, sales, and operations. Centralizes data for better decision-making.
CRM
Customer Relationship Management
System for managing customer interactions, sales pipelines, and marketing campaigns. Tracks every touchpoint with prospects and clients.
ITSM
IT Service Management
Framework for delivering and managing IT services. Includes ticketing, SLA management, and incident resolution workflows.
AI AGENT
AI Agent
Autonomous software that performs tasks by reasoning through problems. Can research, draft, analyze, and execute actions with minimal human input.
WORKFLOW AUTOMATION
Workflow Automation
Using software to execute repetitive business processes without manual intervention. Reduces errors and frees up staff time.
DIGITAL TRANSFORMATION
Digital Transformation
Modernizing business processes through technology. Not just digitizing paper, but redesigning how work gets done for better outcomes.
API
Application Programming Interface
Set of rules allowing different software systems to communicate. Enables integration between your ERP, website, and other tools.
RAG
Retrieval-Augmented Generation
AI technique that combines search with generation. Provides accurate answers based on your private documents and data.
SAAS
Software as a Service
Cloud-hosted software accessed via subscription. No installation or server maintenance required. Examples: Salesforce, Slack, Notion.